Example of Complaining Letter

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Gugun Goods
Narogong km 15 Road
Bekasi

8 June 2013

Attn: Mr Ranjana Sahid
Sales Manager
CDF Batteries
Rawa Panjang Road
Bekasi


Dear Mr Sahid

Re. Order No. 15610707

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On 28 May 2013 we placed an order with your firm for 15,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,500 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.


Yours sincerely



Regie
Purchasing Officer

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